Last Updated: February 16, 2015
This Fair Use Policy governs the capacity in which Users may fairly utilize the services offered by GetEdgeucated on behalf of our partnered School Districts. Information regarding the collection and usage of data from School Districts can be found in the GetEdgeucated Terms of Service. Information that governs the legal use of GetEdgeucated services provided to School Districts can be found in the GetEdgeucated Terms & Conditions of Use.
Why is the Fair Use Policy important?
We implemented the Fair Use Policy on behalf of our partnered School Districts. Each school district has a limited number of resources – in particular, the number of students serving as tutors – that must be properly allocated to all students to students in a School or School District. The Fair Use Policy determines the amount of resources a student may fairly use over a given period of time when using GetEdgeucated services.
What is the Fair Use Policy?
While a School District may impose their own Fair Use Policy, our Fair Use Policy governs the acceptable use of GetEdgeucated services for those who do not supply or enforce their own Fair Use Policy.
A student may use GetEdgeucated services to receive free homework help as often as they need, and for as long as they need. That being said, the Fair Use Policy establishes the difference between “need” and “want”.
Students who do the following things may be temporarily prohibited from using GetEdgeucated services, with notice, either at the discretion of the associated School District, GetEdgeucated employees, or both:
- Submit simultaneous requests from the same IP address, computer, device, network, or location, in an effort to get homework help in multiple subjects at once and/or communicate with several tutors at one time;
- Intentionally submit requests for help that is beyond the scope of course material available at the particular school and/or School District;
- Submit multiple requests in one day for help in the same subject, on same or different course material, after receiving sufficient assistance as deemed by the volunteer Tutors of the school or the School District;
- Submit a request for a tutor without having the intention of asking for or receiving academic help;
- Submit a request for a tutor to receive help for a prolonged period of time (two hours or more) in any given day;
- Submit a request for a tutor for general, “on-demand” help, instead of asking questions or asking for help with particular subject matter (e.g. staying logged into a chat to send questions about a subject as they come to the student in case they “want” help versus “need” help, forcing the tutor to remain in the chat and unavailable to assist other students even though the student doesn’t currently need assistance);
- Provide personal information to the tutor(s) they are connected to (e.g. name, email address, username, school ID number).
Students who do the following things may be temporarily or permanently suspended from using GetEdgeucated services, without notice, either at the discretion of the associated School District, GetEdgeucated employees, or both:
- Threaten or disparage volunteer tutors, GetEdgeucated Technical Support employees, or other Users associated with a school or School District’s GetEdgeucated services;
- Complain, harass, or negatively write otherwise to volunteer tutors, GetEdgeucated Technical Support employees, or other Users associated with a school or School District’s GetEdgeucated services, about the quality of service they are receiving or have received (this does not include information provided or collected in Post-Chat Surveys, Testimonials, or other feedback mediums);
- Upload or transmit text, multimedia, or other content to a tutor unrelated to the subject, subject matter, or assistance that a student is in need of (including unlawful content);
- Intentionally access GetEdgeucated services, submit requests for a tutor, upload content, or transmit data to initiate a Denial-of-Service (DoS) attack.
Users found in violation of our Fair Use Policy, in most cases, will receive a warning notice of limitation or temporary suspension from their school or School District’s GetEdgeucated services. Users found violating the terms of our Fair Use Policy several times may, at the discretion of the associated School District, GetEdgeucated employees, or both, be temporarily or permanently suspended from accessing their school or School District’s GetEdgeucated services.
Thank you for your understanding and cooperation in helping make our resources available to all students.